10 Things We Do Better as an IT Services Company.

  1. We’ll Answer Your Call in 60 Minutes or Less – Our Guarantee. Our experienced qualified technicians who can fix your computer problem will answer immediately or will respond in less than sixty minutes – Guaranteed. The work is free if we don’t get back to you in that one hour time frame.
  2. Repairs in a Flash. Why wait all day for your computer to be repaired? Your computer IT network is important to you. That’s where our IT support and computer network support services come in. You can access your computer network remotely through our network support services. If not, a technician will be sent out the same day.
  3. We Talk Like You Do. If you have any problems or computer support questions, you can ask and we will answer in PLAIN ENGLISH. You will not be made to feel uncomfortable by our team of IT support experts with unfamiliar technical jargon.
  4. We Guarantee Absolute 100% Satisfaction. Complete satisfaction will be yours with our products, technology services and IT Consulting. We will bend over backwards to make you happy with our IT management & network support services.
  5. We Won’t Surprise You With Bad News. Your network or data will not be damaged, that’s a promise. We evaluate first to see if there are any potential risks before we begin computer maintenance services. Any significant risks will be addressed with clear explanation as we obtain your authorization before we perform the work. You may choose to backup and secure your data first beforehand.
  6. Every Project Completed With Strict Accordance to Budget and Time Schedule. There will be absolutely no nickel and diming as we perform your network services and IT consulting. This sometimes happens in the industry by unethical and incompetent technicians. We ARE ethical and know what we’re doing. We guarantee all completed IT support projects to be finished ON TIME and ON BUDGET.
  7. Invoices Will Be Accurate – Guaranteed. Each detailed bill from us will be completely accurate – guaranteed. There will be no billing surprises since your IT management services bill will be pre-approved by you.
  8. We will evaluate and recommend a Business Continuity Plan. We are amazed at how few owners and consultants, don’t take this step.  A few tapes or a USB drive with backups is not a Business Continuity Plan.  How soon do you need to be working after a disaster?  This includes flood, fire. total loss of your brick and mortar physical office. We also test and review every 6 months minimally.
  9. Vendor Management, if you prefer we will deal with your ISP, Web, Copier, and application tech support. Preventing the blame game, vendor A points at vendor B and you may not know the questions to sort out quickly.
  10. Loaner or rental hardware, even use our space should you have an emergency. We go to great lengths to make sure you are running if you have had an unforeseen disaster.

Our specialty as an IT Services Company is managed IT services, cloud services & business continuity planning in New Jersey

See how Highlands can help your business.